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FAQs

Here you can find answers to the most common questions, if you can’t find what you need please contact us at info@streamcolors.store

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What are the features of the Matt Plus 240 paper?

MattPlus 240 is a midweight inkjet paper with a smooth matt surface. Create vibrant, impactful prints with the sumptuous matt surface that gives depth to images with no distracting glare or textures. Prints on this paper have incredible sharp details and rich colours, whilst the impressive tonal range makes this paper just as desirable for monochrome work. MattPlus 240 has a clean white base tint which delivers accurate prints, making it a fantastic choice for digital artwork reproductions, photographic wall art, and marketing materials. This digital photo paper has an Alpha Cellulose base, providing great quality and results that will look fantastic for years to come. Its 240gsm weight feeds effortlessly through any printer whilst still having a feeling of quality.

“You could mistake this for a more expensive paper with its heavy weight and smooth, very white surface. Its rendition of colour and blacks is rich and deep giving it a very good contrast range for a matt paper, and extremely versatile for a wide range of subjects from nature to monochrome. For me where this paper really excels is when you require that extra degree of really fine detail and sharpness in your prints.” (Libby Smith MPAGB, EFIAP)

Key Features & Benefits

  • Alpha Cellulose inkjet paper
  • Instant dry and smooth matt surface
  • 240gsm clean white base
  • Print with ultra-sharpness and vibrant colours

What are the features of Diasec prints?

Diasec is a patented method of preserving Fine Art photographs from ageing for very long periods (up to 100 years).
The photo is printed and then a thin layer of acrylic resin is applied over it, without altering either the colours or the appearance of the paper.

How does Diasec work?

The image is printed on Fine Art paper, onto which a sheet of transparent methacrylate is then placed. Adhesion is achieved chemically when the two liquid components come into contact. There are therefore no traces of dust, air bubbles or visible glue residues.
To avoid any transparency effect, a Dibond sheet is placed on the back of the photographic print.

What are the advantages of Diasec?

The Diasec process has two advantages.
On the one hand, it protects Fine Art photos without distorting them. The colours are preserved, as well as the desired effects of the choice of printing paper. Moreover, it protects the photos from UV rays, scratches and other damages: it is more resistant than glass against such attacks. On the other hand, this process allows you to enhance your work. It is not by chance that it is highly appreciated by museums and galleries.
The polished edges provide a perfect finish, while the process enhances the colour, contrasts and details of the work.

To complete and finish the work, a closed aluminium frame is made, assembled with rivets, which will be fixed with two-component glue or silicone on the back of the Dibond panel, acting as a hanger and spacer. On request and with an extra charge it is possible to insert the work finished in Diasec in a frame.

What are the features of Alveolar panels with material covering?

A layer of mortar is spread unevenly on the alveolar panel, and it is this that gives the panel its material feature. The result is similar to a rough wall onto which the colors of the artwork are then transferred using digital printing.

Key Features & Benefits?

  • Durable
  • Lightweight
  • Robust
  • Eco-compatible

Shipping Information

What Shipping Methods Are Available?

We ship all our artworks via tracked courier  all over the world. Each product is carefully packaged for shipment to preserve its integrity during transport and guarantee the customer maximum peace of mind after purchase. For this reason the prices of our shipments may seem expensive, please consider that the security of making you receive a product smoothly is our priority.

How Long Will It Take To Get My Package?

Shipping and delivery times may vary depending on the product, as each artwork is printed specifically only after purchase. Our Fine Art prints on Matt Plus240 paper are delivered in Italy in 10 working days, for all other countries it takes 15 working days.
Our artworks on Diasec require 15 working days for Italy and 20 working days for the rest of the world, please consider that shipping works of great value is a complex process, please be patient if your order is in delay, remember to check the tracking number or contact us by phone or email.

Do You Ship Internationally?

We ship our artworks all over the world, enter your shipping address at checkout to find out the costs related to delivery in your Country.

How can I contact you?

You can contact us with an email at info@streamcolors.store or a phone call at +39 02 453 81024. Please always prefer emails to contact us, and be sure to check the status of your order from the emails received or from your personal area before sending your questions.

Payment Information

What Payment Methods Are Accepted?

We let our customers pay with major credit and debit cards like Visa, Mastercard, American Express and others.
Customers can also pay via direct bank transfer, in this case the order will only be processed once the money transfer has been received on our account.

Is Buying On-Line Safe?

Nowadays, shopping on the internet has become a natural behavior, which is why we constantly try to keep our site updated and safe for our users. If you do not feel safe buying on the internet contact us, we will find a solution to satisfy you.

How can I get a refund?

To get a refund please contact us with your order details, we will investigate the situation and arrange a possible return or refund.

Orders and Returns

How do I place an Order?

To place an order, choose the work you want and add it to your cart, at the end of your purchases click on the cart icon in the menu. Once in the cart, if you are sure of your purchase, enter any discount codes, the delivery address and proceed to checkout. Fill in the billing address and select the payment method, then proceed with the purchase. You will receive update emails on the outcome of the payment and on your order, for any information contact us.

Do I need an account to place an order?

No, you don’t need to create an account to place an order.

Who should I to contact if I have any queries?

You can contact us by email at info@streamcolors.com or by phone at +39 02 453 81024.

How Can I Cancel Or Change My Order?

If you have an account you can change or cancel your order from your personal area, otherwise you can contact us with your order details and we will proceed for you.

How Can I Return a Product?

Contact us and we will find the best solution to meet your needs.